Customer Success Executive

About Flymode

Flymode is a rapidly growing, Ahmedabad-based startup crafting the future of travel industry Ecosystem. We are building next-gen AI-first software that power the travel industry, blending innovation with seamless experiences to help businesses scale effortlessly.

Intro to Role

Drive client onboarding, product adoption, and long-term customer retention. You will act as the strategic partner for our travel businesses, helping them maximize value from Flymode's operating system.

Requirement:

• 1-3 years of customer success, onboarding, or B2B SaaS client management experience.
• Excellent communication, relationship-building, and customer-first management capabilities.
• Analytical approach to client usage metrics, translating telemetry into user retention plans.
• Familiarity with helpdesk systems (Zendesk, Intercom), CRM solutions, and client engagement workflows.

Roles and Responsibilities:

• Orchestrate the onboarding lifecycle for new accounts, directing platform configurations and staff training sessions.
• Track customer health indices, telemetry reports, and feature utilization to proactively address churn indicators.
• Address client concerns, resolve system queries, and manage feedback loops to drive satisfaction.
• Partner with account managers to identify license expansions, upsells, and custom feature additions.
• Create and distribute user documentation, feature updates, training manuals, and product guides.

Good to Have

• Previous experience in a travel business, tour operator, or hospitality company.
• Experience using customer health analytics software.