Privacy Policy

We limit the collection of personal data to only that which is absolutely necessary to carry out our legal or business obligations. In some cases however the provision of personal data may be partly required by law (e.g. tax regulations), is needed as part of or as a result of contractual negotiations, or as part of providing a service.

Any information that is collected from you during the process of registration and subscription of the Services available at the Flymode Platforms, further during the course of accessing and using the Services available at the Flymode Platforms, shall be referred to as Personal Information. Personal Information shall include, but not limited to:

• Name/ Company Name
• Email, Phone number, and Physical Address
• Billing Information (GSTIN, Billing Address)
• Sensitive Travel Documents (Passport Copies, Visas - strictly for booking purposes only)

We use temporary and permanent cookies and similar tracking technologies (pixels, beacons) to secure and enhance your overall experience. These technologies help us:

• Authenticate your access (Essential Cookies)
• Analyze traffic patterns and performance (Analytics Cookies)
• Personalize content and remember your preferences

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent you from using certain core features of the Flymode Platforms.

We use the Personal Information and all other information provided by you to process your request for Services and to provide you the Services. We may use the Personal Information for data analytics, either for you or for third parties. We use the Personal Information to enhance our Services, provide support to you, communicate with you and comply with our legal obligations, including for auditing purposes.

From time to time we may share the Personal Information to third parties which we consider may have goods or services which are of interest to you. Such Personal Information are shared as part of the business understanding and the confidentiality of the Personal Information shall be protected at all times.

We may also disclose Personal Information, in good faith, wherein the access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect us against imminent harm to our rights, property or safety, or as permitted by law.

We endeavour to take appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your Personal Information and to maintain data security. These safeguards take into account the sensitivity of the Personal Information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.

We host our product in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Your personal data will not be kept for longer than is necessary to fulfil the specific purposes outlined in this Privacy Policy, and to allow Us to comply with relevant legal requirements.

• Active Accounts: Retained for the duration of your subscription to provide Services.
• Deleted Accounts: Personally identifiable information (Name, Phone) will be deleted or anonymized after a period of 10 years from the termination of Services, as required for audit and tax compliance.
• Marketing Data: Retained until you opt-out or unsubscribe.

Under the GDPR, You have the following rights with respect to Your information:

• Right to be informed: You have the right to be informed about what information is being collected, and how it is being used.
• Right of access: You have the right to access and receive a copy of Your data.
• Right to rectification: You have the right to correct any inaccurate data, or complete any incomplete data.
• Right to erasure: You have the right to request the erasure of your data ("Right to be Forgotten") where applicable.
• Right to restrict processing: You have the right to request us to restrict the use of the data You have provided.
• Right to data portability: You have the right to request a copy of Your personal data for personal use and/or to have their personal data transmitted to another party.

However, where You have consented to the processing, You can withdraw Your consent at any time by emailing the Data Protection Officer.

We may transfer to, and store the data we collect about you in, countries other than the country in which the data was originally collected, including Singapore. Those countries may not have the same data protection laws as the country in which you provided the data. When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of data to countries outside the European Economic Area (“EEA”) and outside the United Kingdom.

You understand that the Flymode Platforms not only provides Services directly from the Company, it also provides certain Services through API integration of certain third party service providers.

You agree and acknowledge that we shall appoint certain third party vendors and service providers to provide such services in the Flymode Platforms or facilitate the provision of Services in the Flymode Platform. Whenever the Flymode Platforms redirects you to the platforms owned by such third party service providers, such third party service providers shall have access to your Personal Information, which may be recorded by such third party service providers as required under the applicable law. It is your duty to study and understand the privacy terms of such third party sites.

Flymode does NOT store your credit/debit card numbers or CVV details on our servers. All financial transactions are processed through Payment Card Industry Data Security Standard (PCI-DSS) compliant payment gateways. We only retain transaction IDs and billing records required for invoicing and tax purposes.

The Services may also contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on our services.

You can update or modify or delete your Personal Information that is provided by you at the time of registration on our Flymode Platforms by accessing your account in such platforms. To delete your account, You can email us at legal@flymode.io.

We reserve the right to amend or revise this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for such revisions and amendments.

We do not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will delete such information promptly. Parents or guardians who believe that their child may have provided personal information are encouraged to contact us immediately.

This Privacy Policy shall be governed by the laws of India and courts in Ahmedabad, Gujarat, shall have exclusive jurisdiction over any matter arising out of this Privacy Policy.

We do not sell, as defined under the California Consumer Privacy Act (CCPA), Your Personal Information to third parties. In the preceding twelve (12) months, we have not sold any personal information to any third parties. Flymode does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.

In accordance with the Information Technology Act, 2000 and Rules made thereunder, the contact details of the Grievance Officer are provided below. If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact: